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Tips and Trends for Every Step of the Returns Cycle

Valuable insights, industry topics, and updates from Optoro’s returns experts.

FEATURED CONTENT

The Ultimate Guide to Returns Management Systems (RMS)

Discover how retailers can optimize the returns lifecycle and transform returns into opportunities. The secrets below reveal how the right processes coupled with the right returns management system (RMS) can result in delighted customers, which ultimately drives loyalty.

Returns Technology

Four Key Touchpoints of the Returns Lifecycle

While returns technology has become a must-have in recent years, many retailers and brands make the mistake of only considering one touchpoint of the returns lifecycle, and therefore (inadvertently) shifting the problem to another part of the business. How can retailers, brands, and logistics providers mitigate returns cost?

Returns Technology

Untangling the Knot: How MACH Architecture Simplifies Returns Management Integrations

In the intricate world of retail, returns management can feel like a tangled knot. Integrating any system with ERP, order management, commerce, and accounting platforms often requires complex custom coding and rigid connections. This is where MACH architecture steps in, offering a breath of fresh air and a path towards smoother, more efficient operations.

Returns Into Revenue

Tailor Made: How Retailers Can Leverage Personalization in the Returns Process

Traditionally, personalization has been reserved for the shopping experience and outbound fulfillment. In 2024 we see savvy retailers analyzing and investing in reverse logistics with the same mindset as outbound.

Corporate Social Responsibility

Embracing Circularity in Retail: A Path to Sustainability

The need for sustainable practices in retail has never been more urgent. And shoppers agree. In fact, 63% of consumers actively seek out brands that have sustainability efforts putting increasing pressure on retailers to adopt a “circular” mindset.  This article delves into the key aspects of circularity and sustainability including: What is circularity in retail? …

Returns Into Revenue

Returns Fraud & Abuse: What Retailers Need to Know in 2024

Fully appreciating the nuances in shopper returns behaviors is the only way to take control of your returns loss. Only when you recognize and categorize them into preventable or unpreventable returns can you tailor a return management system to mitigate its business cost.

Optoro Updates

Optoro’s 2023 Impact Report

2023 was a year of strong growth and high impact for Optoro. Explore how we made a difference for our customers, communities, and the planet.

Reverse Supply Chain

Mastering the Maze of Returns: The WMS vs. RMS Debate

Returns are an evergreen challenge for both retailers and 3PLs. Yet, many tools fall short when it comes to mitigating the impact of returns. In this article we’ll take a look at the key differences between using a WMS and an RMS for retail returns.

Reverse Supply Chain

The Ultimate Guide to Returns Management Systems (RMS)

Discover how retailers can optimize the returns lifecycle and transform returns into opportunities. The secrets below reveal how the right processes coupled with the right returns management system (RMS) can result in delighted customers, which ultimately drives loyalty.

Peak Returns Season

Returns Strategies to Help Retailers Combat the Recession

At a time where cutting costs is paramount for both shoppers and retailers alike, attracting and retaining holiday customers is going to be more important (and more difficult) than ever. Check out this report to learn what customers expect in a returns experience and how meet these expectations while still cutting costs.

Optoro Updates

Top 5 Takeaways from Shoptalk

We don’t need to tell you that Shoptalk 2023 was one of the biggest events in retail…so let’s just skip to the good stuff.

Optoro Updates

Our Top 5 Takeaways from The Lead Foremost 50 Forum

The Lead’s Foremost 50 Forum celebrates direct-to-consumer brands who have changed the game over the past year. It brings together a collection of CEOs and Founders who share insights into how the industry is changing and what trends we can expect to see in the future. This elite group of retail leaders share their insights into how they manage their accelerating D2C growth, and what solutions they are investing in.

Peak Returns Season

Top 5 Takeaways from NRF 2023

NRF 2023 has come to an end: the speakers have spoken, the exhibitors have exhibited, and retail leaders from around the world have returned home with new information to drive their long term strategies. The show was a cornucopia of emerging technology, industry leaders, and keynote speakers who revealed how retailers are tackling the challenges 2023 will bring. And, in the coming months, conversations from the Show will continue. Here are our top 5 takeaways that are helping us shape conversations in 2023.

Optoro Updates

3 Things to Check Out at NRF

Retail’s Big Show is finally here, and for those attending, there will be new experiences around every corner. Keep reading to discover a few things not to miss at NRF 2023!

Peak Returns Season

How AI is Driving the Returns Revolution

Reverse logistics software is one of the most powerful tools a retailer can invest in to cut costs, drive efficiency, and improve processing – especially with the peak holiday season ramping up. Today, the best returns platforms operate using AI from end-to-end. So, let’s dive into how it works, best practices for leveraging this technology, and what’s on the horizon for AI.

Peak Returns Season

Recession-Proof Your Returns Before the Holidays

Penny-pinching customers expect a lot from retailers this holiday season, but how can retailers meet those needs without blowing their own budgets? Take a look at Optoro’s consumer data and explore retailer strategies to recession-proof your returns.

Reverse Supply Chain

The Concept Layer

Our data team built a new foundation. We call it the Concept Layer and it has changed how we think about using our data. Read through the step-by-step process of this solution’s ideation, development, and implementation.

Peak Returns Season

The Retailer’s Guide to the Holiday Returns Season Webinar

Post-holiday returns are guaranteed, so they shouldn’t be a hassle for the customer OR the retailer – it should be an opportunity to create loyalty. Watch for ways to turn returners into repeat customers and returns into profit.

Returns Into Revenue

Explore Optoro’s All-In-One Returns Platform

Retailers and brands – including Best Buy, Ikea, Target, and Staples – trust Optoro’s end-to-end solution because it makes returns a strategic advantage for their business and enables sustainability initiatives across their supply chain. Read on to learn how it works.

Corporate Social Responsibility

Volunteering at Optoro

Giving back is part of Optoro’s mission. If you’re a new or prospective team member, read on to learn about our community impact and volunteer opportunities.

Reverse Supply Chain

Explore 3 Trends in Supply Chain Sustainability

The global supply chain causes significant environmental impacts such as carbon emissions and plastic waste, but it can provide new value if retailers implement the following top 3 initiatives.

Corporate Social Responsibility

Grow a Sustainable Business Through Returns

Ecommerce returns can produce 14% more landfill waste than brick-and-mortar returns. If you’re a retailer, read on for next steps to help promote circularity and grow your business with a sustainable returns solution.

Returns Into Revenue

Returns Report: The Returns Divide Webinar

Watch as Plow & Hearth CEO, Leslie Newton, joins our returns experts to discuss year over year growth of retail returns, customer returns experiences, and retailers’ plans to invest (or not to invest) in their returns processes.

Inventory Recovery

Returns Solutions: Why Retailers Should Consider Recommerce

Addressing returns and resale can be challenging. That’s why Optoro is here to help with tips for retailers who are considering recommerce as a strategic returns solution.

Reverse Supply Chain

Returns Solutions: How Your Business Can Succeed with Returns Management

Leveraging returns management solutions enables retailers to make strategic, data-driven decisions and operational enhancements for their business. Read on to see more benefits and learn how Optoro can help.

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