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Tips and Trends for Every Step of the Returns Cycle
Valuable insights, industry topics, and updates from Optoro’s returns experts.
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Explore Optoro’s All-in-One Returns Platform
From a seamless online customer returns portal to warehouse processing and resale, our unified returns platform helps improve outcomes across all points in the returns process.
Tailor Made: How Retailers Can Leverage Personalization in the Returns Process
Traditionally, personalization has been reserved for the shopping experience and outbound fulfillment. In 2024 we see savvy retailers analyzing and investing in reverse logistics with the same mindset as outbound.
Embracing Circularity in Retail: A Path to Sustainability
The need for sustainable practices in retail has never been more urgent. And shoppers agree. In fact, 63% of consumers actively seek out brands that have sustainability efforts putting increasing pressure on retailers to adopt a “circular” mindset. This article delves into the key aspects of circularity and sustainability including: What is circularity in retail? …
Returns Fraud & Abuse: What Retailers Need to Know in 2024
Fully appreciating the nuances in shopper returns behaviors is the only way to take control of your returns loss. Only when you recognize and categorize them into preventable or unpreventable returns can you tailor a return management system to mitigate its business cost.
Optoro’s 2023 Impact Report
2023 was a year of strong growth and high impact for Optoro. Explore how we made a difference for our customers, communities, and the planet.
Mastering the Maze of Returns: The WMS vs. RMS Debate
Returns are an evergreen challenge for both retailers and 3PLs. Yet, many tools fall short when it comes to mitigating the impact of returns. In this article we’ll take a look at the key differences between using a WMS and an RMS for retail returns.
The Ultimate Guide to Returns Management Systems (RMS)
Discover how retailers can optimize the returns lifecycle and transform returns into opportunities. The secrets below reveal how the right processes coupled with the right returns management system (RMS) can result in delighted customers, which ultimately drives loyalty.