Stop Spending Money to Throw Returns Away

Poor returns processing is an often unseen cost that eats at your margins and revenue. Drive revenue with technology that cuts excessive handling, wasted time, and lost profit potential so returns can benefit—not burden—your bottom line.

Save the Sale Without Spending More

The best return is one that never happens at all. Optoro’s self-service portal nudges customers to exchange items rather than return them, preserving not just the revenue gained from the sale, but also the money that would’ve been spent on excess processing.

Maximize Speed While Keeping Shipping and Handling to a Minimum

Every return sent back to your facilities is money spent, especially if it’s needlessly shuffled around. Our technology eliminates unnecessary touches by instantly identifying an item’s most cost-effective journey, while also consolidating returns to expedite receiving and reduce shipping spend.

Speed In-Demand Items Back to Stock

It’s hard to sell an out-of-season sweater. Optoro can transform your returns into on-hand inventory, swiftly restocking items and getting them into the hands of your next happy customer while they’re still in demand.


The State of Retail Returns 2024

Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.

Ready to join us on the journey to reimagine returns?

Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what technology makes the most sense for your business.

Optoro’s Returns Management System (RMS)

Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.

Returns Portal

Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.

Return Methods

Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.

Returns Processing

Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.