FEATURED CUSTOMER STORY
Tuckernuck
See how Shopify retailer Tuckernuck achieved a 94% CSAT with faster restock and refund times with Optoro’s Returns Management System (RMS)
![](https://www.optoro.com/wp-content/uploads/2023/06/resources-header-tnuck.png)
![](https://www.optoro.com/wp-content/uploads/2023/06/resources-header-tnuck-short.png)
![](https://www.optoro.com/wp-content/uploads/2023/06/resources-header-tnuck.png)
Optoro’s software has helped us to significantly improve our returns process operationally, as well as our customer experience.
![](https://www.optoro.com/wp-content/uploads/2022/08/optoro_1-18-scaled.jpg)
![](https://www.optoro.com/wp-content/uploads/2023/06/resources-header-tnuck-short-2.png)
Tuckernuck Streamlines Returns to Improve Customer Experience and Grow Revenue
Shopify retailer Tuckernuck achieved a 94% CSAT with faster restock and refund times.
![](https://www.optoro.com/wp-content/uploads/2022/07/resources-header-AEO-short-1.png)
AEO Finds Its Perfect Returns Processing Fit
Automated returns improve speed to stock and alleviate backlog.
![](https://www.optoro.com/wp-content/uploads/2022/08/resources-header-plowandhearth-short.png)
Plow & Hearth Uses Returns to Heat Up Customer Satisfaction
Our full-scale solution enhances every step of the returns cycle.
![](https://www.optoro.com/wp-content/uploads/2022/07/resources-header-Houzz-short-1.png)
Home Design Marketplace Sets The Scene for Increased Recovery
Data-driven returns processing maximizes revenue.
Optoro’s RMS improves returns performance at every step
2-3x
increase in repurchase rate
90+
average CSAT
50%
reduction in processing cost
Optoro’s Returns Management System (RMS)
Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.