Returns: Your Last Chance to Delight Customers and Make a Good First Impression

If a customer is making a return, chances are they’ve already encountered some disappointment in their shopping experience. Returns are your opportunity to prove just how much you value their business, replacing that letdown with loyalty to your brand.

Give Returners an Experience They’ll Talk About (for the Right Reasons)

97% of consumers are more likely to buy again if they have a positive returns experience. With features like a self-service Returns Portal, Instant Exchange™ to provide customers the opportunity to immediately shop again, and 1,000+ Express Returns™ drop-off locations, Optoro’s returns solution can turn dissatisfied returners into brand evangelists.

Drive Revenue by Keeping In-Demand Items In Stock, Always

Few shopping experiences are more frustrating than discovering an item is out of stock. And if the item isn’t restocked quickly, you best believe your customers will shop for it elsewhere. Optoro can immediately transform returns into in-demand inventory, swiftly restocking returned items and getting them into the hands of your next happy customer.

Make Customers Proud to Shop With You

More than ever, customers care about the values of the retailers with which they shop. Give them peace of mind by cutting needless packaging, handling, product waste and emissions involved with your returns process. With Optoro, your customers can rest assured that your returns are being sent to their next best home—and not a landfill.

customer story

Plow & Hearth uses Optoro to heat up customer satisfaction

As Plow & Hearth’s ecommerce business boomed, so did out-of-stock items and customer expectations. Here’s how returns are meeting their burst in demand.

An All-In-One Platform to Make Returns Work For Your Customers


Easy, Self-Service Returns That Drive Revenue

No waiting in line. No searching for a box. No waiting weeks for a refund. Give customers a self-service experience that transforms the dread of making returns into delight and gives them the opportunity to immediately shop again.


Transform Returns into In-Stock Inventory

Never again face inquiries about out-of-stock items. Automate returns processing with AI-driven technology that improves efficiency, reduces handling time, and gets in-demand items back to shelves.vendors, and fulfillment—in our facilities or yours.


Give Unwanted Items a Second Life

Not all returns make it back to stock. Instead, let Optoro instantly list those items on your secondary channels, our own proprietary marketplace, recycled or donated to a worthy cause. We will find the next best home that you and your customers can both be proud of.

See the Complete Platform in Action