RETURNS SOFTWARE FOR 3PLS
Unlock Operational Excellence for Returns Management
Improve visibility, accelerate processing speed, and drive incremental revenue opportunities with Optoro’s RMS.
Optoro’s cloud-based returns management system (RMS) spans the entire lifecycle of a return — from initiation, to receiving, restock, and resale — giving 3PLs the ability to deliver unmatched value to retail clients.
Win & Retain More Business
Returns are top of mind for brands and retailers, and not getting it right means they may look towards a dedicated returns-processing vendor. With Optoro’s end-to-end returns management system, 3PLs uncover a greater competitive advantage to win (and keep) business returns business — unifying outbound and reverse operations.
Say Adios to Manual Processes
Unlike outbound fulfillment, returns require unique, high-touch processes with varying operational procedures. Ditch spreadsheets and checklists by automating return workflows, reducing processing errors, minimizing exceptions, and improving inventory accuracy.
Managing returns is complex and usually requires 2x+ more labor to manage than outbound fulfillment. With Optoro’s RMS, 3PLs see 2-3x faster processing times, reducing stockpiles and freeing up needed space & labor for outbound fulfillment.
You cannot fix what you cannot measure, yet most 3PLs lack data and reporting into the true cost and impact of returns on operations. With Optoro’s RMS, 3PLs unlock optionality for continuous improvement initiatives, sustainability efforts, and margin improvement opportunities.
Optoro’s Solution for 3PLs and contract logistics providers
Returns are a headache for both retailers and 3PLs
Returns management climbed to the top operational challenge cited by 47% of warehouse decision-makers surveyed
Source: Zebra Technologies
Processing returns can require 2-3x or more labor and space than outbound fulfillment
47% of retail executives report that the main pain point they experience with their current returns processes are slow time to restock
Create More Value for Clients
As a fulfillment provider, you are the behind-the-scenes hero of the brands and retailers you serve. Yet when things go wrong, shoppers tend to blame the brand — making third-party fulfillment a high-stakes game.
Optoro’s RMS helps fulfillment providers win and delight customers by:
Drive Operational Efficiencies
Efficiency is the linchpin to a buttoned-up supply chain. Yet, without the right technology in place, it can be challenging to create and manage an efficient returns process for your clients.
Optoro’s RMS empowers third-party logistics (3PL) providers by creating the ability to:
partners & integrations
RMS in the 3PL Technology Stack
Technology and automation play a critical role in third-party logistics. Optoro’s returns management system dovetails nicely into both your (and your clients’) technology stacks.
Our system-agnostic, API-first approach to integrations enables you to quickly integrate RMS into the systems that matter most.
Features and Functionality
Purpose-built receiving technology for unit-level and non-happy-path returns
Test & Grade
Configurable grading functionality to reduce subjectivity, errors, and ditch paper processes
Automate and optimize routing of returned inventory faster, improving inventory accuracy
Streamline put-away to reduce inventory stock-outs and backlogs