Improve Processing Speed and Say Goodbye to the Backlog Nightmare

Still relying on clipboards and historical knowledge to manage returns processing? You’re likely sitting on a mountain of out-of-stocks and backlogged merchandise. Let Optoro’s proprietary AI-powered decision-making pull returns out of processing purgatory and onto the path to future profit.

Provide a Clear and Consistent Process—In Your Warehouse or Ours

Optoro’s enterprise-grade, system-guided workflows guide associates across warehouse locations, speeding up processing while reducing human error from manual decision-making. Don’t have the capacity for incoming inventory? Our network of returns centers can take processing off your hands, letting you focus on forward fulfillment.

Keep an Eye on Efficiency (and Your Inventory)

Give your warehouse managers the tools they need to succeed. Our customizable interface includes intuitive desktop tools to drive productivity, with configurable workflows tailored to your channels. Unit-level visibility also enables managers to track individual items, understanding where they are and stopping potential issues before they start.

Offload Unwanted Inventory Without Sacrificing Revenue

Don’t let unsold returns gather dust—or worse, rot in a landfill. Optoro’s Express Return to Stock (RTS) gets returned inventory back to stock faster, so you can put in-demand items in the hands of your next happy customer. If returned merchandise isn’t fit for your primary channels, our technology can help route them to their next, most profitable home, benefitting both your bottom line and the planet.

customer story

AEO and Optoro’s returns solution: a perfect fit.

When ecommerce boomed in 2020, so did American Eagle Outfitters’ amount of returned items. Here’s how we sped up restocking to get items back on store shelves and keep processing running smoothly.

Ready to join us on the journey to reimagine returns?

Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.

Optoro’s Returns Management System (RMS)

Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.

Returns Portal

Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.

Return Methods

Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.

Returns Processing

Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.