RETURNS RESOURCES
The Best Returns Resources, Right at Your Fingertips
Exclusive returns data, reports, and best practices from industry experts.
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The State of Retail Returns 2024
Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.
Returnology
Automating Returns: Rise of the Robots
Returns, robots, and reverse logistics – oh my! In this episode, automation and logistics experts from Locus Robotics and Saddle Creek Logistics dive into what drives peak efficiency and financial recovery when handling returns. (Hint: It’s not using your WMS)
White Paper
3PL Returns Management Playbook: Creating a Center of Excellence
Endless Tech Integrations, Blind Returns, & Lagging SLAs… Handling omnichannel returns with operational accuracy, efficiency, and growth can only be achieved with an end-to-end RMS technology. This playbook transforms returns management into a true center of excellence— increasing customer satisfaction, expanding share of wallet, and differentiating you from your competition.
In the News
Optoro Attends Gap Inc. Supplier Summit
Top vendors got to learn about Gap Inc.’s priorities at the Supplier Summit in San Francisco last month. Gap Inc. partnered with Optoro’s returns platform to diversify its reverse logistics and fulfillment offerings. The retailer also activated Optoro’s packageless Express Returns drop-off service at Staples stores in a move to cut costs and consolidate returns. Read …
In the News
How Can Retailers Quell the $101B Storm of Returns Fraud and Abuse Without Disappointing Customers?
Read the Article
Returnology
The Returns Dilemma
Class is in session. Join Amena Ali, CEO of Optoro, in this episode of Returnology as we define the returns dilemma and how you can use returns to enhance the shopper experience.
Data Report
The State of Retail Returns 2024
Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.
Ready to join us on the journey to reimagine returns?
Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.
Optoro’s Returns Management System (RMS)
Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.