RETURNS RESOURCES
The Best Returns Resources, Right at Your Fingertips
Exclusive returns data, reports, and best practices from industry experts.
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The Returns Management System (RMS) RFP Template
We talked to hundreds of retailers and reverse logistics experts to build the ultimate returns management system (RMS) RFP template, designed to help your team select the perfect returns software solution for your specific needs.
Returnology
Return to Sender? No More! Omnichannel Returns Solved
In this episode of Returnology, we chat with experts Mary Bibbey and Thomas Coleman from Optoro to explore the complexities of omnichannel returns in retail, including the importance of optimizing return processes to enhance customer and associate experiences in brick-and-mortar stores. The conversation highlights the challenges retailers face with inventory management and the need for smarter decision-making to avoid markdowns and stock issues.
Returnology
The Great Debate: WMS vs RMS
Coke vs Pepsi. Sweet vs salty. Dogs vs cats. Book vs movie. Many of the greatest debates of our time have nuanced perspectives with no true winner. However, when it comes to the WMS vs RMS debate, the winner is clear. Join experts Ricardo Menendez from Rebelstork and Chris Wykoff from Optoro as they dig into why an RMS outshines WMS in tracking and managing returns, optimizing processing, and improving financial recovery.
Returnology
The ABCs of Supply Chain
Where there’s a wine, there’s a way (to your local store). It’s time to sip back and relax while you listen to another episode of Returnology. Join supply chain expert Randy Tucker, Chairman & CEO of Wineshipping, as he dives into the world of 3PL, supply chain, and shipping wine to a store or door near you.
Returnology
Automating Returns: Rise of the Robots
Returns, robots, and reverse logistics – oh my! In this episode, automation and logistics experts from Locus Robotics and Saddle Creek Logistics dive into what drives peak efficiency and financial recovery when handling returns. (Hint: It’s not using your WMS)
Returnology
The Returns Dilemma
Class is in session. Join Amena Ali, CEO of Optoro, in this episode of Returnology as we define the returns dilemma and how you can use returns to enhance the shopper experience.
Ready to join us on the journey to reimagine returns?
Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.
Optoro’s Returns Management System (RMS)
Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.