RETURNS RESOURCES
The Best Returns Resources, Right at Your Fingertips
Exclusive returns data, reports, and best practices from industry experts.
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The Returns Management System (RMS) RFP Template
We talked to hundreds of retailers and reverse logistics experts to build the ultimate returns management system (RMS) RFP template, designed to help your team select the perfect returns software solution for your specific needs.
Webinar
Preparing for the Post-Purchase Rush
Here’s a crazy stat: 80% of shoppers say they’ve stopped shopping at a retailer because they changed their returns policy. Customer loyalty is the name of the game, and by enhancing your returns strategy, you can sleep well at night knowing your shoppers will keep coming back for more—even after the holidays.
Webinar
Returns: The Hidden Driver of Loyalty
What impact do returns have on customer loyalty and what can you do about it?
Webinar
Reach 100% OTD during peak season…or get as close as possible!
Is your brand ready for peak season? In this SupplyChainBrain webinar, the experts will explore various strategies that retail companies can adopt to overcome peak season challenges, including demand planning and innovative solutions to handle the surge in deliveries and meet customer expectations.
Webinar
Tackling the Full Lifecycle of Returns
Hear from industry experts about trends we saw this year, 2024 predictions, and how to leverage technology to provide a seamless returns experience for you and your customers. Brought to you by Optoro and Veho.
Ready to join us on the journey to reimagine returns?
Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.
Optoro’s Returns Management System (RMS)
Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.