RETURNS RESOURCES
The Best Returns Resources, Right at Your Fingertips
Exclusive returns data, reports, and best practices from industry experts.
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The Returns Management System (RMS) RFP Template
We talked to hundreds of retailers and reverse logistics experts to build the ultimate returns management system (RMS) RFP template, designed to help your team select the perfect returns software solution for your specific needs.
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3PL Returns Management Playbook: Creating a Center of Excellence
Endless Tech Integrations, Blind Returns, & Lagging SLAs… Handling omnichannel returns with operational accuracy, efficiency, and growth can only be achieved with an end-to-end RMS technology. This playbook transforms returns management into a true center of excellence— increasing customer satisfaction, expanding share of wallet, and differentiating you from your competition.
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The Ultimate Guide to Returns Management Systems (RMS)
Discover how retailers can optimize the returns lifecycle and transform returns into opportunities.
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The Returns Dilemma
The Secret to Avoiding the Cost-or-Revenue Trap
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The Apparel Executive Primer
How Retail Leaders Are Approaching Returns
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The Anatomy of Great Retail Returns
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Turning Returners Into Repeat Customers And Returns Into Profit
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2022 State of Returns
How good returns processes are retaining customers— and revenue.
Ready to join us on the journey to reimagine returns?
Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.
Optoro’s Returns Management System (RMS)
Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.