RETURNS RESOURCES
The Best Returns Resources, Right at Your Fingertips
Exclusive returns data, reports, and best practices from industry experts.
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The Returns Management System (RMS) RFP Template
We talked to hundreds of retailers and reverse logistics experts to build the ultimate returns management system (RMS) RFP template, designed to help your team select the perfect returns software solution for your specific needs.
Data Report
2024 Returns Unwrapped
We surveyed shoppers and retailers to get their perspectives on returns. And while there are certainly some shared views, there are also differing opinions that can lead to friction (or worse, lost sales).
Data Report
The State of Retail Returns 2024
Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.
Data Report
Optoro's 2022 Impact Report
Making Returns Better for Customers, Retailers, and the Planet
Data Report
Returns Strategies to Help Retailers Combat the Recession
Data Report
How COVID-19 Altered Consumer Behavior And Retail Returns
Data Report
How COVID-19 Is Changing Consumer Habits
The 2020 Holiday Returns Season
Data Report
Is Your Returns Process Helping Or Hurting Your Customer Experience?
Data Report
How To Drive Customer Loyalty And Revenue Through Enhanced Returns Experiences
Data Report
The Hidden Answer To Supply Chain Challenges
Using Returned Inventory To Solve Out-Of-Stocks And Customer Experience Woes
Data Report
Optoro's 2021 Impact Report
Data Report
A Tale Of Two Returners
How To Create A Single Returns Experience That Delights Every Customer
Ready to join us on the journey to reimagine returns?
Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.
Optoro’s Returns Management System (RMS)
Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.