Resources

White papers, reports, on-demand videos and podcasts on reverse logistics best practices.

White paper

2022 State of Returns: How Good Returns Processes Are Retaining Customers—And Revenue

Video

The Truth About Retail Returns – Optoro Brand Documentary

Report

The Hidden Answer to Supply Chain Challenges: Using Returned Inventory To Solve Out-Of-Stocks And Customer Experience Woes

Report

Optoro 2021 Impact Report

White paper

The Retailer's Guide to the Holiday Season: Turning Returners Into Repeat Customers And Returns Into Profit

Report

How to Drive Customer Loyalty and Revenue Through Enhanced Returns Experiences: 3 Tips for 2021

White paper

How Your Returns Experience Can Make or Break Customer Loyalty

Report

Is Your Returns Process Helping Or Hurting Your Customer Experience?

Report

Optoro 2020 Impact Report

Report

The 2020 Holiday Returns Season: How COVID-19 is Changing Consumer Habits

Video

A Story of Resilience at Optoro

Report

How COVID-19 Altered Consumer Behavior And Retail Returns

Report

Optoro 2019 Impact Report

Report

4 Retail Trends: The Link Between Returns and Customer Loyalty

Report

Streamline Your Reverse Supply Chain With a Returns Optimization Platform

White paper

Essentials for a Proactive Returns Strategy

Report

Data-Driven Decisions: The Science of Returns

White paper

Using Technology to Power the Circular Economy

Report

2018 Optoro Impact Report

Report

The Return Experience: An Evaluation of 50 Top Retailers

Report

The Importance of Returns: A Major Investment Gap

White paper

Retail Returns and the Consumer Experience: Leveraging Returns as a Competitive Advantage

Report

State of Retail Returns 2018: Insights on the Returns Industry

Video

Optoro Warehouse 360°

Video

Optoro Product Overview