RETURNS RESOURCES
The Best Returns Resources, Right at Your Fingertips
Exclusive returns data, reports, and best practices from industry experts.
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The Returns Management System (RMS) RFP Template
We talked to hundreds of retailers and reverse logistics experts to build the ultimate returns management system (RMS) RFP template, designed to help your team select the perfect returns software solution for your specific needs.
Webinar
Mastering Omnichannel: Creating Post-Purchase Excellence
They say the only constant is change, which includes the ever-evolving landscape of retail — and, most recently, the importance of omnichannel strategies in enhancing customer experiences post-purchase. In this webinar, our panelists from Gap, Inc. and Fluent Commerce share insights on the complexities of order management, the impact of COVID-19 on e-commerce, and the necessity for accurate inventory visibility, including a deeper dive into the significance of return policies, customer preferences, and the integration of technologies like RFID to improve fulfillment and customer satisfaction.
Podcast
The Secret to Seamless Returns
Many businesses have perfected their outbound logistics, but some merchants haven’t put enough thought into the question: “What happens when all this stuff comes back?” In this episode of Unboxing Logistics, Optoro CEO Amena Ali joins Lori Boyer at EasyPost to discuss creating a win-win-win returns strategy for shoppers, retailers, and the environment.
Podcast
Rethinking Returns Management for Ecommerce & Retail
Optoro’s COO, Casey Chroust, joined Mariah Parsons at Retention Chronicles to discuss the power of returns in driving customer loyalty — from personalized returns policies to bracketing.
Webinar
Preparing for the Post-Purchase Rush
Here’s a crazy stat: 80% of shoppers say they’ve stopped shopping at a retailer because they changed their returns policy. Customer loyalty is the name of the game, and by enhancing your returns strategy, you can sleep well at night knowing your shoppers will keep coming back for more—even after the holidays.
Data Report
2024 Returns Unwrapped
We surveyed shoppers and retailers to get their perspectives on returns. And while there are certainly some shared views, there are also differing opinions that can lead to friction (or worse, lost sales).
Returnology
Return to Sender? No More! Omnichannel Returns Solved
In this episode of Returnology, we chat with experts Mary Bibbey and Thomas Coleman from Optoro to explore the complexities of omnichannel returns in retail, including the importance of optimizing return processes to enhance customer and associate experiences in brick-and-mortar stores. The conversation highlights the challenges retailers face with inventory management and the need for smarter decision-making to avoid markdowns and stock issues.
Podcast
Retail Returns: Unpacking the Challenges and Strategies
Amena Ali, CEO of Optoro, discusses the challenges of retail returns management, emphasizing the need for a seamless customer experience, outlining strategies such as leveraging technology to streamline processes, using data analytics to predict return patterns, and improving sustainability by minimizing waste.
Returnology
The Great Debate: WMS vs RMS
Coke vs Pepsi. Sweet vs salty. Dogs vs cats. Book vs movie. Many of the greatest debates of our time have nuanced perspectives with no true winner. However, when it comes to the WMS vs RMS debate, the winner is clear. Join experts Ricardo Menendez from Rebelstork and Chris Wykoff from Optoro as they dig into why an RMS outshines WMS in tracking and managing returns, optimizing processing, and improving financial recovery.
Podcast
Revolutionizing Returns: A Conversation with the CEO of Optoro
Explore how AI and logistics are revolutionizing the return process for major retailers like Best Buy, Gap, and Ikea, while addressing pressing issues such as sustainability and fraud prevention. Amena also shares her inspiring journey from India to becoming an influential leader in the tech industry, offering valuable advice on adaptability, growth mindset, and making a positive change in life.
Podcast
Tech-Driven Returns: Optoro’s Amena Ali on Optimizing Reverse Logistics
Hosts Dan Coll and Ninaad Acharya sit down with Amena Ali, CEO of Optoro, to dive deep into the complexities of reverse logistics, including topics like: how to solve the mounting issues surrounding product returns, the environmental impact of unsustainable return practices, and the integration of AI and robotics in warehouses to optimize performance, profitability, and customer loyalty.
Podcast
Fighting Returns Fraud & Boosting Revenue in Reverse Logistics
In this episode of the eCom Logistics Podcast, industry leaders from top reverse logistics companies—Optoro, Loop, Trove, G2 Reverse Logistics, and Two Boxes—come together to discuss the evolving landscape of returns management and reverse logistics.
Returnology
The ABCs of Supply Chain
Where there’s a wine, there’s a way (to your local store). It’s time to sip back and relax while you listen to another episode of Returnology. Join supply chain expert Randy Tucker, Chairman & CEO of Wineshipping, as he dives into the world of 3PL, supply chain, and shipping wine to a store or door near you.
Returnology
Automating Returns: Rise of the Robots
Returns, robots, and reverse logistics – oh my! In this episode, automation and logistics experts from Locus Robotics and Saddle Creek Logistics dive into what drives peak efficiency and financial recovery when handling returns. (Hint: It’s not using your WMS)
White Paper
3PL Returns Management Playbook: Creating a Center of Excellence
Endless Tech Integrations, Blind Returns, & Lagging SLAs… Handling omnichannel returns with operational accuracy, efficiency, and growth can only be achieved with an end-to-end RMS technology. This playbook transforms returns management into a true center of excellence— increasing customer satisfaction, expanding share of wallet, and differentiating you from your competition.
Returnology
The Returns Dilemma
Class is in session. Join Amena Ali, CEO of Optoro, in this episode of Returnology as we define the returns dilemma and how you can use returns to enhance the shopper experience.
Data Report
The State of Retail Returns 2024
Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.
Webinar
Returns: The Hidden Driver of Loyalty
What impact do returns have on customer loyalty and what can you do about it?
Infographic
Optoro's Returns Unwrapped Survey
In 2023, Optoro surveyed 1000+ shoppers to uncover expectations and behaviors around returns.
White Paper
The Ultimate Guide to Returns Management Systems (RMS)
Discover how retailers can optimize the returns lifecycle and transform returns into opportunities.
Webinar
Reach 100% OTD during peak season…or get as close as possible!
Is your brand ready for peak season? In this SupplyChainBrain webinar, the experts will explore various strategies that retail companies can adopt to overcome peak season challenges, including demand planning and innovative solutions to handle the surge in deliveries and meet customer expectations.
Webinar
Tackling the Full Lifecycle of Returns
Hear from industry experts about trends we saw this year, 2024 predictions, and how to leverage technology to provide a seamless returns experience for you and your customers. Brought to you by Optoro and Veho.
Template
The Returns Management System (RMS) RFP Template
We talked to hundreds of retailers and reverse logistics experts to build the ultimate returns management system (RMS) RFP template, designed to help your team select the perfect returns software solution for your specific needs.
Podcast
Revolutionizing Returns: Harnessing the Power of Reverse Logistics with Amena Ali
In this engaging episode of Talk Commerce, Brent Peterson sits down with Amena Ali, CEO of Optoro, a company specializing in optimizing returns and reverse logistics for businesses.
White Paper
The Returns Dilemma
The Secret to Avoiding the Cost-or-Revenue Trap
Ready to join us on the journey to reimagine returns?
Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.
Optoro’s Returns Management System (RMS)
Optoro’s returns management system (RMS) is a cloud-based, modular returns solution for managing every touchpoint of returns — underpinned by our proprietary SmartDisposition® data engine to help orchestrate the most profitable reverse path.
Returns Portal
Enable shoppers to initiate returns while encouraging repurchase options like exchanges and gift cards — all without requiring customer service.
Return Methods
Offer convenient box-free, label-free return options for shoppers with Express Returns® Home Pick-Ups and third-party Drop-Offs, store returns, and traditional mail-back options.
Returns Processing
Leverage configurable pre-built workflows to optimize financial recovery from returned inventory and increase speed to restock, resale, and recommerce.