Resource type: Webinar

They say the only constant is change, which includes the ever-evolving landscape of retail — and, most recently, the importance of omnichannel strategies in enhancing customer experiences post-purchase. In this webinar, our panelists from Gap, Inc. and Fluent Commerce share insights on the complexities of order management, the impact of COVID-19 on e-commerce, and the necessity for accurate inventory visibility, including a deeper dive into the significance of return policies, customer preferences, and the integration of technologies like RFID to improve fulfillment and customer satisfaction.

Here’s a crazy stat: 80% of shoppers say they’ve stopped shopping at a retailer because they changed their returns policy.
Customer loyalty is the name of the game, and by enhancing your returns strategy, you can sleep well at night knowing your shoppers will keep coming back for more—even after the holidays.

What impact do returns have on customer loyalty and what can you do about it?

Is your brand ready for peak season? In this SupplyChainBrain webinar, the experts will explore various strategies that retail companies can adopt to overcome peak season challenges, including demand planning and innovative solutions to handle the surge in deliveries and meet customer expectations.

Hear from industry experts about trends we saw this year, 2024 predictions, and how to leverage technology to provide a seamless returns experience for you and your customers. Brought to you by Optoro and Veho.