Returns Management System (RMS) for Retailers and 3PLs
Many businesses have perfected their outbound logistics, but some merchants haven’t put enough thought into the question: “What happens when all this stuff comes back?”
In this episode of Unboxing Logistics, Optoro CEO Amena Ali joins Lori Boyer at EasyPost to discuss creating a win-win-win returns strategy for shoppers, retailers, and the environment.
Optoro’s COO, Casey Chroust, joined Mariah Parsons at Retention Chronicles to discuss the power of returns in driving customer loyalty — from personalized returns policies to bracketing.
Amena Ali, CEO of Optoro, discusses the challenges of retail returns management, emphasizing the need for a seamless customer experience, outlining strategies such as leveraging technology to streamline processes, using data analytics to predict return patterns, and improving sustainability by minimizing waste.
Explore how AI and logistics are revolutionizing the return process for major retailers like Best Buy, Gap, and Ikea, while addressing pressing issues such as sustainability and fraud prevention. Amena also shares her inspiring journey from India to becoming an influential leader in the tech industry, offering valuable advice on adaptability, growth mindset, and making a positive change in life.
Hosts Dan Coll and Ninaad Acharya sit down with Amena Ali, CEO of Optoro, to dive deep into the complexities of reverse logistics, including topics like: how to solve the mounting issues surrounding product returns, the environmental impact of unsustainable return practices, and the integration of AI and robotics in warehouses to optimize performance, profitability, and customer loyalty.
In this episode of the eCom Logistics Podcast, industry leaders from top reverse logistics companies—Optoro, Loop, Trove, G2 Reverse Logistics, and Two Boxes—come together to discuss the evolving landscape of returns management and reverse logistics.
In this engaging episode of Talk Commerce, Brent Peterson sits down with Amena Ali, CEO of Optoro, a company specializing in optimizing returns and reverse logistics for businesses.
