Chief Customer Officer
Casey Chroust is a retail executive and strategy consultant with 25 years of experience advising brands and retailers, serving customers and growing revenue.
With 25 years of professional experience guiding brands and retailers and providing thought leadership, Casey owns accounts, revenues, professional services, training and customer support at Optoro, focusing on client happiness and partnerships. Casey previously served as Managing Partner of Retail Strategic Ventures, an advisory services and venture firm within retail/wholesale, and EVP for the Retail Industry Leaders Association (RILA), the trade association for the world’s largest and most successful retailers. Prior to RILA, Casey spent a decade at KPMG and its spin-off consulting division, BearingPoint, in their retail management and strategy consulting practices. He lived overseas for several years working for international retailers in Asia, South America and Europe.
Recognized as a leading retail authority, Casey has appeared in numerous media outlets, including the Wall Street Journal, USA Today, The New York Times, Fox News, ABC News, NBC News and National Public Radio. He received his B.A. in Economics from Denison University.
Away from Optoro, Casey is a human jungle gym for his two young boys and spends time with his amazing – and understanding – wife. He serves as a Trustee on the Board of his alma mater, Denison, and on the national Board for Meals on Wheels America.