Resource type: Returnology

In this episode of Returnology, we chat with experts Mary Bibbey and Thomas Coleman from Optoro to explore the complexities of omnichannel returns in retail, including the importance of optimizing return processes to enhance customer and associate experiences in brick-and-mortar stores. The conversation highlights the challenges retailers face with inventory management and the need for smarter decision-making to avoid markdowns and stock issues.

Coke vs Pepsi. Sweet vs salty. Dogs vs cats. Book vs movie. Many of the greatest debates of our time have nuanced perspectives with no true winner. However, when it comes to the WMS vs RMS debate, the winner is clear. Join experts Ricardo Menendez from Rebelstork and Chris Wykoff from Optoro as they dig into why an RMS outshines WMS in tracking and managing returns, optimizing processing, and improving financial recovery.

Where there’s a wine, there’s a way (to your local store). It’s time to sip back and relax while you listen to another episode of Returnology. Join supply chain expert Randy Tucker, Chairman & CEO of Wineshipping, as he dives into the world of 3PL, supply chain, and shipping wine to a store or door near you.

Returns, robots, and reverse logistics – oh my! In this episode, automation and logistics experts from Locus Robotics and Saddle Creek Logistics dive into what drives peak efficiency and financial recovery when handling returns. (Hint: It’s not using your WMS)

Class is in session. Join Amena Ali, CEO of Optoro, in this episode of Returnology as we define the returns dilemma and how you can use returns to enhance the shopper experience.