FULL PLATFORM
Drive customer satisfaction, revenue and efficiency with our all-in-one returns solution.
A great returns process doesn’t just address what customers see or where items go. Retailers need to consider not just each stage of an item’s returns process, but how to connect those stages into a cohesive journey that optimizes performance at every step.
Optoro’s returns platform handles every step of the returns lifecycle, improving customers’ returns experiences, maximizing recovery on returned goods, and enhancing operational efficiencies. In short, Optoro makes returns work for you, so you can focus on growing your business.
Our clients make returns better for business (and the planet)
75%
of clients say higher ROI than other CX tech
10%+
increase in returns revenue
95%
of items back to stock in 1 day
60%
less CO2
An all-in-one returns platform for every stage of business.
Start and scale with our complete solution, designed to handle returns from mid-market, to enterprise, and beyond.
Establishing an Experience
As business builds, more customers means more returns. As a result, retailers need a returns experience that keeps customers coming back and items in stock and out of landfills. Optoro’s platform is designed to support customers, retailers and the planet, making and managing returns easy for everyone involved.
Managing Your Volume
Your best customers are also your most frequent returners. As your loyal customer base grows, your returns processing needs to keep up. Fortunately, Optoro’s returns platform is built to handle your heightened flow, managing your rising returns while taking the hard work off your hands.
Expanding Your Operations
As business booms, return volumes boom with it—having a few processing facilities is no longer enough. Optoro’s platform is designed for associates to easily understand and onboard, enabling them to quickly get up to speed while giving managers the data and visibility they need to keep things running smoothly.
Because Optoro’s technology is end-to-end, we’ve been able to reduce the time it takes from the initial customer order to restocking by half.
The All-in-One Returns Solution That Scales at Every Stage
Returns Experience
Put the power in your customers’ hands with a personalized, fully-configurable returns experience that’ll keep them coming back.
Returns Management
Let our AI-powered technology automate receiving, sorting to vendors, and fulfillment—in our facilities or yours.
Recommerce
Instantly list returned goods back on your channels, or sell them on our proprietary B2B marketplace, BULQ®.