FULL PLATFORM

Drive customer satisfaction, revenue and efficiency with our all-in-one returns solution.

A great returns process doesn’t just address what customers see or where items go. Retailers need to consider not just each stage of an item’s returns process, but how to connect those stages into a cohesive journey that optimizes performance at every step.

Optoro’s platform handles every step of the returns lifecycle, improving customers’ returns experiences, maximizing recovery on returned goods, and enhancing operational efficiencies. In short, Optoro makes returns work for you, so you can focus on growing your business.

Our clients make returns better for business (and the planet)

54%

of retailers say higher ROI
than other CX tech

10%+

increase in returns revenue

95%

of items back to stock in 1 day

60%

less CO2

There are few things more frustrating than implementing a great solution, only to discover that, as you scale, it can’t keep up.

Optoro’s technology is designed to grow with your business, equipped to handle unique returns challenges as you evolve from mid-market, to enterprise, and beyond.

Establishing an Experience

As business builds, more customers means more returns. As a result, retailers need a returns experience that keeps customers coming back and items in stock and out of landfills. Optoro’s platform is designed to support customers, retailers and the planet, making and managing returns easy for everyone involved.

Empower customers to make returns and exchanges on their own terms with a self-service portal.
Provide easy exchanges to help customers purchase the right version of the “wrong” item.
Offer label-free, box-free drop-offs at more than 1,000+ locations to consolidate shipments and get items back on shelves faster.

Managing More Volume

Your best customers are also your most frequent returners. As your loyal customer base grows, your returns processing needs to keep up. Fortunately, Optoro’s platform is built to handle your heightened flow, managing your rising returns while taking the hard work off your hands.

Efficiently route returns to the best channel using SmartDisposition®, powered by accurate, real-time inventory data.
Maximize forward fulfillment by outsourcing processing to our network of returns centers, including drop shipping capabilities.
Move unsold items onto resale channels to free up space and benefit your bottom line.

Expanding Your Operations

As business booms, return volumes boom with it—having a few processing facilities is no longer enough. Optoro’s platform is designed for associates to easily understand and onboard, enabling them to quickly get up to speed while giving managers the data and visibility they need to keep things running smoothly.

Provide customer care and warehouse associates with guided, step-by-step processing instructions specific to each item.
Give managers intuitive, easy-to-onboard desktop tools to gain operational insights and drive productivity.
Fulfill inventory to your primary and secondary channels, or offload unsold items with BULQ, Optoro’s proprietary resale marketplace.

Because Optoro’s technology is end-to-end, we’ve been able to reduce the time it takes from the initial customer order to restocking by half.

Brandon Friez
VP OF SUPPLY CHAIN TRANSFORMATION, AEO

The All-in-One Returns Solution That Scales at Every Stage

Returns Experience

Put the power in your customers’ hands with a personalized, fully-configurable returns experience that’ll keep them coming back.

Returns Management

Let our AI-powered technology automate receiving, sorting to vendors, and fulfillment—in our facilities or yours.

Recommerce

Instantly list returned goods back on your channels, or sell them on our proprietary B2B marketplace, BULQ®.

See the Complete Platform in Action