With ecommerce return rates at 3x those of in-store purchases, retailers should be preparing for a huge surge in post-holiday returns. But where should retailers begin? Kimberlee Sheldon, Senior Director of Solutions at Optoro, and Eduardo Vilar, CEO of Returnly, joined Optoro’s SVP of Marketing, Larisa Summers, to outline 5 key tactics retailers can take to get ready for the post holiday returns surge, including: