With ecommerce return rates at 3x those of in-store purchases, retailers should be preparing for a huge surge in post-holiday returns. Kimberlee Sheldon, Senior Director of Solutions at Optoro and Eduardo Vilar, CEO of Returnly joined Optoro’s SVP of Marketing, Larisa Summers, to outline 5 key tactics retailers can take to prepare for—and make the most of—this surge in returns, including: