- Embrace Change
- Be nimble and adapt to what you’re seeing in the market. The most successful retailers will make change, while the rest will remain stagnant.
- Be Customer-Centric
- The customer experience, especially during this pandemic, is key. A good returns experience can lead to brand advocates and repurchasers.
- Become Data-Driven
- Leveraging data-driven decision-making tools can better your business and improve your bottom line by routing inventory to its next best home.
- Reframe Your Business
- Rethink how you typically conduct business with your customers and use returns as a competitive advantage.
- Innovate
- Anticipate your customers’ next needs and always be on the lookout for new ways to better their returns experience.
The biggest expectation looking at the 2020 Holiday season is that returns will likely exceed those of previous years. However, the retailers that will succeed and come out on top at the end of the holidays will be those using their returns as an opportunity to surprise and delight customers.
Retailers looking to drive customer loyalty with an experience that takes the hassle out of returns can learn more about Optoro’s Returns Experience product here, and schedule a demo to get started and talk with our team.
Want to find out more ways to get ready for the post holiday returns surge? Check out the links below to explore our returns resources:
