What happened in retail this week

We surveyed more than 2,000 consumers to determine if and how their returns behavior has been affected by COVID-19. This week, our newest member on the Optoro team, Ben Sayles, Retail Solutions Advisor, explores the impacts of store closures and re-openings, the increased concerns over safety and the economy, and the best ways for retailers to adjust returns policies to maintain customer loyalty.

Watch this episode of the Returns Report, plus download our latest data report for an in-depth analysis and recommendations.