As shoppers increasingly demand easy, frictionless returns, many retailers aim to put processes in place to meet those expectations.

But many companies still adopt reactive returns strategies and stall when inventory is returned due to complex down-stream decision making. It’s important for retailers to be thoughtful about where they accept returns, how they accept them, and the decisions they make on where to route returns once initiated.

In our latest e-book, Essentials for a Proactive Returns Strategy, we highlight considerations for building effective practices in stores, at third-party drop off locations, or online, to help determine what to do with returns right at the moment they are received.

Download now!