In our recent consumer study examining attitudes towards returns, we found that 89% of consumers are less likely to shop again at retailers or brands they had a negative returns experience with.
Not offering free returns shipping, in-store returns, or a seamless return process can all negatively affect a customer’s perception of a brand. So to determine whether or not top retailers deliver a positive return experience, we conducted a study of the return policies and procedures of 50 top omnichannel retailers.
Do consumer expectations match the reality these retailers offer? We compare some of the major findings of both studies in our latest infographic.
Download now to see what we found and learn how well you’re meeting your own customers’ expectations.