Customers will return $20 billion of their online shopping deals this holiday season
In 2015, consumers returned $20 billion worth of goods purchased online over the holidays, according to a report by the returns-focused logistics company Optoro. That’s nearly a third of total holiday returns, which came in at $69 billion in 2015. Annual returns for the year landed at $260 billion.
All that stuff isn’t just getting shipped back out. Those total returns lead to 4 billion pounds of excess and returned inventory sent to landfills by U.S. retailers each year, Optoro said. That’s enough to fill 220,000 garbage trucks.