Optoro is made up of a diverse collection of individuals who have come together to achieve a single mission–to transform the reverse logistics industry by finding homes for used and excess goods. We like to highlight that diversity with our Employee Spotlight blog series, during which we sit down with an employee every month to hear a little bit about the people who make the Optoro culture so distinctive. This month, we sat down with Erika Mosher, one of our Senior UX Designers who joined us just a few months ago. We chatted about why she loves design and she told us about some of her favorite Optoro projects.


Erika hanging out in Lake Tahoe, CA.

1. How would you describe yourself in 10 keywords or fewer?

Collaborative, curious, driven, traveler, animal-lover, designer, coffee-lover, and artist.

2. What is your role at Optoro, and what do you do?

I’m an experience designer which means I work to solve business problems and address user needs by starting with user research and then defining the problem at hand. I then lead the design, testing, and iterating on the solution we come up with. I can be found working on a prototype, planning user testing, collaborating with my team and stakeholders, or discussing and critiquing work with the design team. (Like, how many shades of blue we should or shouldn’t be using — the important things.)

3. What did you do before Optoro, and why did you choose to work at Optoro?

I spent several years doing consulting work in a digital agency, learning a ton, and morphed my career path from visual designer to experience designer. I wanted to try in-house product work, so I made the move in-house, but wasn’t passionate about the purpose of the first company where I found myself.

I found out about Optoro and got excited about their mission, to find a better more efficient home for the world’s excess inventory. I was impressed by how much they care about design, and the experiences of all of their employees and clients. A company with a great purpose that values designers? Sign me up.

4. What do you love about design? Are there any projects you have particularly enjoyed since starting at Optoro?

I love how there is never one right answer – there are so many ways you can design something. Design has a particular flexibility in problem solving that is really satisfying.

Recently, we’ve been working on redesigning how we get clients up and running in OptiTurn. There is a lot that goes into a smooth setup process-wise and in the interface. It includes coordinating across teams, with the client, and within OptiTurn. It has been a great way to get to know different groups here. I’ve done a lot of information architecture work in the past, so gathering a ton of data and user needs then redesigning is always a lot of fun for me.

5. What is the best part of working at Optoro?

The open mindedness and hunger to learn from each other has been awesome. The teams I work with are always looking for better ways to do things, better ways to design processes (in and out of the interface), so that makes my job much easier. Also, the coffee situation is pretty great too, first time I’ve liked the coffee at work.

6. What would you most likely be doing on a normal Saturday afternoon in your free time?

You can find me painting, catching up with a friend, or having a lazy day at home with my family of four (boyfriend + two cats) – maybe planning the next adventure we’re going on (not with the cats).


Erika and her boyfriend, Billy, exploring Sutro Baths in San Francisco.

Interested in joining our team?  Check out open positions here