Facing rising return rates, many retailers are examining their return policies to ensure their practices are business-forward. But when we surveyed 1000+ consumers, we found that customers are far more likely to shop at and be loyal to retailers with flexible return rates.

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Even if a customer opts to return an item, they are much more likely to shop at that store again, provided the return experience was easy and hassle-free. What we’ve found from this survey is that flexible return policies actually drive loyalty, and thus, drive business forward.

The Consumer Returns Report explores what consumers are looking for and enables retailers to craft policies that best fit their customer’s needs.

 

Want to implement a flexible, business-forward returns policy at your organization? Download your free copy of the report here.